Frequently Asked Question
Questions About Our Company
- About the company?
- Are you a legitimate company? How can I be sure of that?
- How old is your company?
- How do I send a copy of my prescription before buying?
- Do I always need to produce a prescription for purchasing from your Website?
- Can you guarantee confidentiality about my purchases from your site?
- How do I contact your organization in order to discuss potential business opportunities?
- I am an affiliate or somebody who wants to be an affiliate with your company – how can I find further information related to potentials available to me?
- How much money will I save when I order from your company?
How SGP service works
Order Related Questions
- How long does it take to ship the drugs to my home or office?
- Can I buy more than a three month supply at a time?
- Can I request specific expiration dates for the medications I order?
- Why your prices so low?
- Are the products mailed to me the same as what I get at my local pharmacy?
- If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?
- How do I place an order for multiple people living at the same household?
- What is your return policy?
- What happens if I want to cancel my order?
- I wish my package to be sent discretely, can you arrange this?
- What do I do if one of my products in my order is back-ordered?
- I want to change my order after placing it, how can I do this?
- I want a copy of my receipt for a particular order, how can I get this mailed to me?
- Will my insurance company reimburse me for the online medication I order through your company?
Order Status Related Questions
Payment Related Questions
- What is the CVV number you ask for on your sign up page? Where can I find it?
- What is your credit card Description in my credit card statement ?
- How to pay by Credit Card If Selected PayPal?
- What payment methods will your company accept?
- If I send in a check or money order how long will it take for you to receive it and process my order?
- My credit card was refused, why?
- I don't recognize the charge on my card, is it from your company?
- The amount charged on my card doesn't match my order amount, why is this?
- I was double charged, who do I contact about this?
- My refund hasn't showed up on my credit card yet, how long should it take?
Account Related Questions
Shipping Related Questions
- My online medication order has not shipped yet, what is the delay?
- My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?
- My order was refused by customs, what do I do now?
- If my online medication order is returned to the pharmacy, can it be reshipped?
- I am out of medications and need priority processing, can I get this?
- My online medication order is later than the listed shipping times, why is this?
- I want to cancel my order after it has been shipped, is this possible?
- What is Discreet Packaging and how does it work?
Delivery Related Questions
- How can I tell that the online medications I ordered are legitimate?
- I received only part of my order, where is the rest of it?
- The medication that I ordered online looks different than what I am used to, why is this?
- I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?
- Can I return my medication after it has been delivered?
- I received the wrong dosage of medication, what do I do?
- The medications in my order were damaged during transit, what do I do?
- What is estimated time of arrival (ETA) of my Order ?
- The drugs that you sell, are they from reputable drug firms?
- How do I return something to SafeGenericPharmacy.com?
- We do not ship to following countries due to custom / delivery issues.
- Do we ship to Germany or Italy?
- I am having trouble ordering. Do you have detailed ordering instructions?
- I am not comfortable in using credit card online? Can I fax my credit card information?
- Do I need a prescription to purchase drugs online?
- Do you ship to Canada or Mexico?
- Why should I purchase from you versus another online pharmacy?