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Frequently Asked Question

Search FAQ

  • Questions About Our Company

    • About the company?
    • Are you a legitimate company? How can I be sure of that?
    • How old is your company?
    • How do I send a copy of my prescription before buying?
    • Do I always need to produce a prescription for purchasing from your Website?
    • Can you guarantee confidentiality about my purchases from your site?
    • How do I contact your organization in order to discuss potential business opportunities?
    • I am an affiliate or somebody who wants to be an affiliate with your company – how can I find further information related to potentials available to me?
    • How much money will I save when I order from your company?
  • How SGP service works

    • Step 1: Navigation the website
    • Step 2: Signup
    • Step 3: The dispensing process
    • Step 4: In the Mail
    • Step 5: Successfully delivered
  • Order Related Questions

    • How long does it take to ship the drugs to my home or office?
    • Can I buy more than a three month supply at a time?
    • Can I request specific expiration dates for the medications I order?
    • Why your prices so low?
    • Are the products mailed to me the same as what I get at my local pharmacy?
    • If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?
    • How do I place an order for multiple people living at the same household?
    • What is your return policy?
    • What happens if I want to cancel my order?
    • I wish my package to be sent discretely, can you arrange this?
    • What do I do if one of my products in my order is back-ordered?
    • I want to change my order after placing it, how can I do this?
    • I want a copy of my receipt for a particular order, how can I get this mailed to me?
    • Will my insurance company reimburse me for the online medication I order through your company?
  • Order Status Related Questions

  • Payment Related Questions

    • What is the CVV number you ask for on your sign up page? Where can I find it?
    • What is your credit card Description in my credit card statement ?
    • How to pay by Credit Card If Selected PayPal?
    • What payment methods will your company accept?
    • If I send in a check or money order how long will it take for you to receive it and process my order?
    • My credit card was refused, why?
    • I don't recognize the charge on my card, is it from your company?
    • The amount charged on my card doesn't match my order amount, why is this?
    • I was double charged, who do I contact about this?
    • My refund hasn't showed up on my credit card yet, how long should it take?
  • Account Related Questions

    • How can I update my shipping address or contact information?
    • How can I change my password?
    • Examples of weak passwords
    • How can I order a refill of a previous order?
    • I am not receiving emails you sent me, what is the problem?
    • I wish to cancel my account, is this possible?
  • Shipping Related Questions

    • My online medication order has not shipped yet, what is the delay?
    • My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?
    • My order was refused by customs, what do I do now?
    • If my online medication order is returned to the pharmacy, can it be reshipped?
    • I am out of medications and need priority processing, can I get this?
    • My online medication order is later than the listed shipping times, why is this?
    • I want to cancel my order after it has been shipped, is this possible?
    • What is Discreet Packaging and how does it work?
  • Delivery Related Questions

    • How can I tell that the online medications I ordered are legitimate?
    • I received only part of my order, where is the rest of it?
    • The medication that I ordered online looks different than what I am used to, why is this?
    • I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?
    • Can I return my medication after it has been delivered?
    • I received the wrong dosage of medication, what do I do?
    • The medications in my order were damaged during transit, what do I do?
    • What is estimated time of arrival (ETA) of my Order ?
  • Other Questions