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UK : +44 752 061 7124
INT'L : +1 862 208 2124
Calling hours : Monday to Friday
9am to 9pm (IST Only)
Track your Shipments
Update your Login information
Change your password
Update your addresses
Questions About Our Company
About the company?
Are you a legitimate company? How can I be sure of that?
How old is your company?
How do I send a copy of my prescription before buying?
Do I always need to produce a prescription for purchasing from your Website?
Can you guarantee confidentiality about my purchases from your site?
How do I contact your organization in order to discuss potential business opportunities?
I am an affiliate or somebody who wants to be an affiliate with your company – how can I find further information related to potentials available to me?
How much money will I save when I order from your company?
How SGP service works
Step 1: Navigation the website
Step 2: Signup
Step 3: The dispensing process
Step 4: In the Mail
Step 5: Successfully delivered
Order Related Questions
How long does it take to ship the drugs to my home or office?
Can I buy more than a three month supply at a time?
Can I request specific expiration dates for the medications I order?
Why your prices so low?
Are the products mailed to me the same as what I get at my local pharmacy?
If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?
How do I place an order for multiple people living at the same household?
What is your return policy?
What happens if I want to cancel my order?
I wish my package to be sent discretely, can you arrange this?
What do I do if one of my products in my order is back-ordered?
I want to change my order after placing it, how can I do this?
I want a copy of my receipt for a particular order, how can I get this mailed to me?
Will my insurance company reimburse me for the online medication I order through your company?
Order Status Related Questions
Why is my order on "Incomplete payment process" or "Want to pay" or "Pending eCheck payment"?
Why is my order on "Dispensing"?
Why is my order on "Hold order"?
Why is my order showing as "Cancelled" or "Declined"?
Why is my order on "Awaiting check payment" or "Awaiting bank wire payment"?
Payment Related Questions
What is the CVV number you ask for on your sign up page? Where can I find it?
What is your credit card Description in my credit card statement ?
How to pay by Credit Card ?
What payment methods will your company accept?
If I send in a check or money order how long will it take for you to receive it and process my order?
My credit card was refused, why?
I don't recognize the charge on my card, is it from your company?
The amount charged on my card doesn't match my order amount, why is this?
I was double charged, who do I contact about this?
My refund hasn't showed up on my credit card yet, how long should it take?
Account Related Questions
How can I update my shipping address or contact information?
How can I change my password?
Examples of weak passwords
How can I order a refill of a previous order?
I am not receiving emails you sent me, what is the problem?
I wish to cancel my account, is this possible?
Shipping Related Questions
My online medication order has not shipped yet, what is the delay?
My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?
My order was refused by customs, what do I do now?
If my online medication order is returned to the pharmacy, can it be reshipped?
I am out of medications and need priority processing, can I get this?
My online medication order is later than the listed shipping times, why is this?
I want to cancel my order after it has been shipped, is this possible?
What is Discreet Packaging and how does it work?
Delivery Related Questions
How can I tell that the online medications I ordered are legitimate?
I received only part of my order, where is the rest of it?
The medication that I ordered online looks different than what I am used to, why is this?
I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?
Can I return my medication after it has been delivered?
I received the wrong dosage of medication, what do I do?
The medications in my order were damaged during transit, what do I do?
What is estimated time of arrival (ETA) of my Order ?
The drugs that you sell, are they from reputable drug firms?
How do I return something to SafeGenericPharmacy.com?
We do not ship to following countries due to custom / delivery issues.
Do we ship to Germany or Switzerland?
I am having trouble ordering. Do you have detailed ordering instructions?
I am not comfortable in using credit card online? Can I fax my credit card information?
Do I need a prescription to purchase drugs online?
Do you ship to Canada or Mexico?
Why should I purchase from you versus another online pharmacy?